Huanyu Zhihang · Company
TARGET CUSTOMERS
02 / Target Customers
TARGET CUSTOMERS
Our O&M business serves three core customer groups in the civil-aviation airport ELV-system O&M chain. Each has different positioning and pain points, and we provide differentiated value propositions.
Our model: first build one benchmark airport and fully implement standardized service procedures (SOPs), then replicate them nationwide—the same standards and the same quality, no matter which airport you are in.
| Customer Type | Positioning and Characteristics | Core Pain Points | Our Value |
|---|---|---|---|
Airport company’s | An information-technology, property-management, or O&M subsidiary of an airport group that undertakes daily ELV-system maintenance and small upgrades | Weaker technical resources than manufacturers | Professional team and platform reinforcement |
Airport company | The owner and ultimately accountable party for ELV-system assets, responsible for system construction, O&M tendering, and safety management | Heavy manufacturer dependence and reduced willingness to serve during O&M | Unified coordination of personnel and work orders through the platform |
Third-party | A commercial enterprise that wins airport ELV O&M contracts through tenders and needs multi-brand technical and spare-parts support | Uneven technical capability across brands | Manufacturer-grade technical backing across multiple brands |
Cooperation Model:
Airport-affiliated enterprises: technical enablement plus spare-parts supply, with long-term partnership to strengthen technical capability and supply chains;
Airport companies: direct O&M services or O&M supplier management, with platform-based transparency safeguarding service quality;
Third-party O&M companies: technical backing and spare-parts supply, combining strengths for mutually beneficial cooperation and jointly serving airport customers;
03 / Pain-Point Analysis
Why is airport ELV O&M so difficult?
| Pain Point | Specific Manifestation |
|---|---|
Slow fault response | Fault detection → contact manufacturer → manufacturer scheduling → on-site diagnosis; a single fault is handled on a timescale of days |
Heavy manufacturer dependence | Manufacturer technician scheduling is uncontrollable, service willingness declines during O&M, and independent troubleshooting capability is limited |
Difficult spare-parts procurement | Multiple distribution markups, long procurement processes, and no replacement options for discontinued equipment |
High communication cost | Airport → systems integrator → agent → manufacturer; four communication layers cause information loss |
Invisible progress | After a fault is reported, there is no unified tracking of the handler, arrival time, or repair progress |
High cost of direct recruitment | Dependence on manufacturers, high labor costs, high turnover, and experience lost when employees leave |
Difficult control of third-party services | Dependence on manufacturers; after contract signing, there are no sustained, transparent controls over service quality and resource investment |
Limited bargaining power after warranty expiry | Equipment prices and maintenance costs fluctuate significantly, leaving limited bargaining room for urgent purchases |
Traditional O&M Process: Long Cycle and Low Efficiency
Fault detected → Contact manufacturer → Manufacturer schedules → On-site diagnosis → Procure spare parts → Repair
Cycle: measured in days · Resources and progress are difficult to coordinate
Conclusion: Traditional O&M only solves the problem of “detecting faults”; it does not truly solve the problem of “handling faults promptly.”
04 / Core Platform
From detection to resolution in one closed loop
Equipment delivery is not the end; it is the true beginning of service—the Huanyu Zhihang service philosophy tells us that our work truly starts on the day the contract is signed.
Huanyu Zhihang O&M Dispatch Platform · AI-Enabled
Purpose-built for airport ELV O&M, enabling unified monitoring, intelligent diagnosis, automatic dispatch, and end-to-end tracking.
Unified Monitoring Across All Domains
Unified access to multi-source data including metrics, logs, traffic, and probes; ELV equipment, networks, security, data centers, cloud resources, and other IT resources are comprehensively managed, making equipment-room and device status clear at a glance.
AI-Driven Fault Diagnosis
Real-time fault alarms and automatic location trigger alerts within 5–60 seconds; faults are classified as P1/P2/P3; the knowledge base generates handling recommendations and dispatches work orders; multi-airport fault data accumulates continuously to iteratively self-optimize the algorithm.
End-to-End Mobile + PC Tracking
Monitor O&M status anytime and anywhere; view alerts on mobile without missing important information; view key equipment operating indicators in real time; and track work-order status in real time.
Fault Alert: Triggered within 5–60 seconds
Reduces manual detection and forwarding delays
Intelligent Classification: P1 / P2 / P3
Prioritizes resources for critical faults
05 / Model Comparison
Spare-parts dispatch + Personnel dispatch + Process coordination
Tiered service-package model: we provide three levels of customized O&M plans:
Spare-Parts Dispatch · Shorter Supply Chain
More than spare-parts supply, we are a spare-parts steward—years of civil-aviation experience show that customers’ greatest pain is not being unable to buy spare parts, but not knowing what is in stock and what is missing. We help manage your stores, provide advance alerts, and proactively replenish inventory so spare parts no longer become an O&M bottleneck.
| Traditional Model | Huanyu Zhihang Model |
|---|---|
Multi-tier procurement with costs and delivery times easily affected | Direct factory supply removes intermediaries and makes product sources and pricing more transparent |
Single-location stock and long emergency transfer cycles | Multi-city pooled spare-parts storage (Beijing / Guangzhou / Wuhan / Lanzhou) |
Slow confirmation of replacements for discontinued equipment | Full equipment-lifecycle management with advance replacement-window alerts |
Personnel Dispatch · Tiered L1/L2/L3 Response
Frontline O&M Team Routine inspection and common fault handling
On-site / minute-levelProfessional Engineering Team Complex fault diagnosis and multi-brand equipment repair
Remote within 2 hoursManufacturer Experts Manufacturer-grade support for difficult technical issues
On demandCost Reduction and Efficiency · Three Direct Benefits
| Traditional Pain Point | Platform Benefit |
|---|---|
Long manufacturer technician scheduling cycles | Coordination between in-house engineers and manufacturer resources shortens diagnosis and repair time |
High spare-parts costs and slow dispatch | Centralized cost control + spare-parts discounts + multi-city pooled storage for rapid local response |
Cumbersome communication and unclear progress | Digital workflow with real-time mobile / PC visibility |
Core Advantage: The platform centrally coordinates engineers and manufacturer technical resources, reducing repeated communication and improving service continuity; project-specific spare-parts discounts are far below contract prices. 24/7 repair requests are accepted, with remote and on-site support delivered according to project agreements.
06 / Services and Commitments
Four Core Service Areas
01
System Inspection
Scheduled health checks and performance assessments; equipment-lifecycle management; risk alerts and preventive-maintenance recommendations.
02
Emergency Repair
24/7 repair-request acceptance; remote diagnosis and on-site handling; rapid replacement with standby equipment; root-cause analysis and corrective recommendations.
03
Spare-Parts Supply
Supply through authorized channels; multi-city pooled inventory; spare-parts discounts; replacement options for discontinued equipment; inventory alerts.
04
Upgrades and Renovation
Legacy-system replacement; equipment capacity expansion and performance improvement; technical-selection consulting; construction-plan preparation and coordination.
Service Commitments
| Item | Standard | Item | Standard |
|---|---|---|---|
Telephone response | Within 15 minutes | Core equipment replacement | As fast as 15 minutes |
Remote diagnosis | Within 2 hours | Inspection cycle | Once per quarter |
On-site arrival | 4 hours locally / 24 hours nearby | Quotation response | Within 24 hours |
06 / Services and Commitments
“Sufficient Assurance, Detailed Management, Preferential Pricing”
Three-Tier Spare-Parts Management System:
A three-tier reserve network of “on-site project spare-parts points + city forward warehouses + regional central warehouses” ensures spare-parts response speeds for different timeliness requirements.
24/7 Remote Monitoring Center:
A digital spare-parts management system provides visible inventory, end-to-end tracking of issuance, and automatic data analysis.
Standardized operating procedures: inbound management, in-stock maintenance, issuance management, scrapping / repair management
Dynamic inventory optimization: based on project service age, fault data, and loss patterns, spare-parts plans are adjusted quarterly to avoid shortages affecting fault repair, prevent excess stock from wasting costs, and continuously optimize the O&M cost structure.
Spare-Parts Discounts:
Within warranty: spare-parts replacement caused by equipment quality faults is completely free, with no spare-parts charges; spare parts required because of human damage or normal consumable wear are supplied at the discount applicable to the corresponding service model.
Extended warranty / post-warranty O&M: service-model discount pricing applies, far below contract prices, and the exclusive discount remains valid throughout O&M.
Service Assurance:
Emergency fallback assurance: when core components are out of stock, standby parts are provided for temporary replacement to safeguard airport operations,
Spare-parts warranty commitment: all newly replaced spare parts carry a warranty of no less than 12 months; if the same spare part has a quality problem during the warranty period, it is replaced free of charge.
Cost-optimization service: an annual Spare-Parts Consumption and Cost Analysis Report is issued, with cost-reduction recommendations based on equipment condition, including domestic substitution of vulnerable parts and preventive replacement to reduce overhaul costs.
06 / Services and Commitments
Proactively Understand Operating Status · Continuously Identify Deeper Needs
We provide not a one-off repair, but lifetime equipment-steward service—from delivery to retirement, with continuous support, proactive inspection, advance alerts, and ongoing optimization.
Rather than waiting for customers to report faults, we proactively understand equipment operating status so customers always feel that “someone is managing it.”
Free Follow-Up Services
| Follow-Up Object | Frequency | Main Content |
|---|---|---|
Public address / internal communications | Quarterly | System stability, software versions, spare-parts needs |
Network / WiFi / virtual desktop | Quarterly | Equipment load, bandwidth use, security patches |
Surveillance / large display / LED | Every six months | Image quality, retention period, fault records |
Clock / conference / operator console | Every six months | Synchronization accuracy, equipment aging, functional needs |
UPS / environmental monitoring / precision air conditioning | Quarterly | Battery health, temperature and humidity, alarm history |
Paid Value-Added Services
| Service Type | Content | Charging Method |
|---|---|---|
In-depth inspection | Full-system health assessment + risk report + corrective recommendations | Per visit / per system |
Technical training | Manufacturer-grade operations training for airport O&M personnel | Per person-day |
Customized renovation plan | Reuse assessment + multi-brand compatibility plan + phased implementation plan | Per project |
On-site O&M | On-site technical support for major projects or important periods | Monthly / annually |
During follow-ups, we continuously collect equipment brand, service-age, fault, and spare-parts information to support subsequent inspections, renovation, and resource dispatch.