Huanyu Zhihang · O&M
TARGET CUSTOMERS
02 / Target Customers
TARGET CUSTOMERS
Our O&M business serves three core customer groups across the airport ELV-system O&M chain. Because their roles and pain points differ, we provide differentiated value propositions.
Our model: first build a benchmark airport and fully implement a standardized service process (SOP), then replicate it nationwide — the same standards and the same quality, wherever the airport is located.
| Customer Type | Role and Characteristics | Core Pain Points | Our Value |
|---|---|---|---|
Airport-affiliated | An IT, property-management, or O&M subsidiary of an airport group that undertakes routine ELV-system O&M and small-scale upgrades | Weaker technical capability than manufacturers | Professional team and platform support |
Airport company | The asset owner and ultimately accountable party for ELV systems, responsible for system construction, O&M tendering, and safety management | Heavy dependence on manufacturers and lower service motivation during O&M | Unified coordination of personnel and work orders through the platform |
Third-party | A service enterprise contracted through tendering to deliver airport ELV O&M and requiring multi-brand technical and spare-parts support | Uneven technical capability across brands | Manufacturer-level technical backing across multiple brands |
Cooperation models:
Airport-affiliated service companies: technical enablement plus spare-parts supply, with long-term partnership to strengthen technical and supply-chain capabilities;
Airport companies: direct O&M services or O&M supplier management, with platform-based, transparent assurance of service quality;
Third-party O&M companies: technical backing and spare-parts supply, combining complementary strengths to serve airport customers together;
03 / Pain-Point Analysis
Why is airport ELV O&M so difficult?
| Pain Point | Specific Manifestation |
|---|---|
Slow fault response | A single fault-resolution cycle is measured in days |
Heavy manufacturer dependence | Manufacturer technician scheduling is uncontrollable, service motivation falls during O&M, and independent troubleshooting capability is limited |
Difficult spare-parts procurement | Multi-tier distribution markups, long procurement processes, and no replacement options for discontinued equipment |
High communication cost | Airport → Integrator → Distributor → Manufacturer; four communication layers cause information loss |
Poor progress visibility | After a fault is reported, the assignee, arrival time, and repair progress lack unified tracking |
High cost of direct recruitment | Manufacturer dependence, high labor costs, high turnover, and knowledge loss when employees leave |
Third-party services are difficult to control | After contracts are signed, service quality and resource input lack continuous and transparent management |
Limited bargaining power after warranty expiry | Equipment prices and O&M fees fluctuate widely, leaving limited room to negotiate urgent purchases |
Traditional O&M process: long cycle, low efficiency
Fault detected → Contact manufacturer → Manufacturer scheduling → On-site diagnosis → Spare-parts procurement → Repair
Cycle: measured in days · Resources and progress are difficult to control in a unified manner
Conclusion: Traditional O&M only addresses “fault detection”; it does not truly address “timely fault resolution.”
04 / Core Platform
From detection to resolution in one closed loop
Equipment delivery is not the finish line; it is the true starting point of service — our service philosophy is that our work truly begins on the day the contract is signed.
Huanyu Zhihang O&M Dispatch Platform · AI-enabled
Purpose-built for airport ELV O&M, it delivers estate-wide monitoring, intelligent diagnosis, automated dispatch, and end-to-end tracking.
Estate-Wide Unified Monitoring
Unified access to multiple data sources, including metrics, logs, traffic, and active probes; ELV equipment, networks, security, data centers, cloud resources, and other IT assets are brought under unified management, providing at-a-glance visibility into equipment-room and device status.
AI-Powered Fault Diagnosis
Real-time fault alerts and automatic localization trigger alarms within 5-60 seconds; faults are classified as P1/P2/P3; the knowledge base generates remediation recommendations and dispatches work orders, while multi-airport fault data continuously accumulates to drive iterative algorithm optimization.
Mobile + PC End-to-End Tracking
Track O&M status from anywhere; view alarms on mobile without losing critical information; monitor key equipment operating metrics in real time; and trace work-order status throughout the process.
Fault alarms: triggered within 5-60 seconds
Reduce delays in manual detection and escalation
Intelligent classification: P1 / P2 / P3
Prioritize resources for critical faults
05 / Model Comparison
Spare-parts dispatch + Personnel dispatch + Process coordination
With a tiered service-package model, we provide three customized O&M plans:
Spare-Parts Dispatch · Shorter Supply Chain
More than supplying spare parts, we manage them for you. Years of civil-aviation experience show that customers' greatest pain point is not an inability to buy parts, but not knowing what is in stock and what is missing. We help manage your storeroom, issue early warnings, and replenish proactively so spare parts no longer become an O&M bottleneck.
| Traditional Model | Huanyu Zhihang Model |
|---|---|
Multi-tier procurement chains make cost and delivery time vulnerable to disruption | Direct manufacturer supply removes intermediaries and makes product sourcing and pricing structures more transparent |
Single-location inventory causes long emergency transfer lead times | Pooled spare-parts reserves in multiple locations (Beijing / Guangzhou / Wuhan / Lanzhou) |
Replacement options for discontinued equipment take time to confirm | Full equipment lifecycle management provides early warning of replacement windows |
Personnel Dispatch · Tiered L1/L2/L3 Response
Frontline O&M team Routine inspections and standard fault handling
On site / Minute-levelProfessional engineer team Complex fault diagnosis and multi-brand equipment repair
Remote within 2 hoursManufacturer experts Manufacturer-level support for difficult technical issues
Dispatched as neededCost Reduction and Efficiency · Three Direct Benefits
| Traditional Pain Point | Platform Benefit |
|---|---|
Long manufacturer-technician scheduling cycles | Coordinate in-house engineers and manufacturer resources to shorten diagnosis and repair time |
High spare-parts cost and slow dispatch | Centralized procurement cost control + spare-parts discounts + multi-location reserves for rapid local response |
Complex communication and unclear progress | Digital workflow with real-time mobile / PC visibility |
Core advantage: the platform coordinates engineers and manufacturer technical resources, reduces repeated communication, and improves service continuity;
project-specific discounts on spare-parts procurement are far below contract prices.
06 / Services and Commitments
Four Core Service Areas
01
System Inspections
Scheduled health checks and performance assessments; equipment lifecycle management; risk alerts and preventive-maintenance recommendations.
02
Emergency Repairs
7×24 fault-report intake; remote diagnosis and on-site handling; rapid replacement with standby equipment; root-cause analysis and corrective recommendations.
03
Spare-Parts Supply
Supply through authorized channels; multi-location pooled reserves; spare-parts discounts; replacement options for discontinued equipment; inventory alerts.
04
Upgrades and Renovation
Legacy-system replacement; capacity expansion and performance improvement; technology-selection consulting; implementation-plan development and coordination.
Service Commitments
| Item | Standard | Item | Standard |
|---|---|---|---|
Telephone response | Within 15 minutes | Core equipment replacement | As fast as 15 minutes |
Remote diagnosis | Within 2 hours | Inspection frequency | Once per quarter |
On-site arrival | Within 4 hours locally / 24 hours in surrounding areas | Quotation response | Within 24 hours |
06 / Services and Commitments
“Sufficient Assurance, Detailed Management, Preferential Pricing”
Three-Tier Spare-Parts Management System:
A three-tier reserve network comprising “project-site spare-parts points + city forward warehouses + regional central warehouses” ensures spare-parts response times for different service-level requirements.
7x24 Remote Monitoring Center:
A digital spare-parts management system provides inventory visibility, end-to-end issue tracking, and automated data analysis.
Standardized operating processes: inbound management, in-storage maintenance, issuance management, scrapping / repair management
Dynamic inventory optimization: based on project operating age, fault data, and wear patterns, spare-parts plans are adjusted quarterly to prevent shortages from delaying repairs while avoiding the cost of overstocking, continuously optimizing the O&M cost structure.
Spare-Parts Discounts:
During warranty: spare-parts replacement caused by equipment quality defects is fully covered at no cost; parts required due to human damage or normal consumable wear are discounted according to the applicable service model.
Extended-warranty / post-warranty O&M: service-model discount pricing applies, far below contract prices, and the exclusive discount remains valid throughout O&M.
Service Assurance:
Emergency fallback assurance: when core components are out of stock, temporary replacements are provided to keep airport operations running,
Spare-parts warranty commitment: all newly replaced parts carry a warranty of at least 12 months; any quality issue with the same part during the warranty period is resolved by free replacement.
Cost-optimization service: an annual Spare-Parts Consumption and Cost Analysis Report provides cost-reduction recommendations based on equipment condition, including domestic substitution for wear parts and preventive replacement to reduce major-repair costs.
06 / Services and Commitments
Proactively Understand Operating Status · Continuously Identify Deeper Needs
Rather than waiting for a fault report, we proactively understand equipment operating conditions so customers always feel that “someone is taking care of it.”
Follow-Up Services
| Follow-Up Target | Frequency | Main Content |
|---|---|---|
Public address / intercom systems | Once per quarter | System stability, software versions, spare-parts requirements |
Networks / WiFi / cloud desktops | Once per quarter | Equipment load, bandwidth usage, security patches |
Video surveillance / large displays / LED | Once every six months | Image quality, retention period, fault records |
Clocks / conferencing / operator consoles | Once every six months | Synchronization accuracy, equipment aging, functional requirements |
UPS / power and environment / precision air conditioning | Once per quarter | Battery health, temperature and humidity, alarm history |
Paid Value-Added Services
| Service Type | Content | Charging Method |
|---|---|---|
In-depth inspection | Full-system health assessment + risk report + corrective recommendations | Per engagement / per system |
Technical training | Manufacturer-level operational training for airport O&M personnel | Per person-day |
Customized renovation plan | Reuse assessment + multi-brand compatibility plan + phased implementation plan | Per project |
On-site O&M | On-site technical assurance for major projects or critical periods | Per month / per year |
AI enablement | AI-powered fault diagnosis, intelligent classification, and remediation recommendations | Per project |
Follow-ups continuously capture equipment brand, age, fault, and spare-parts information, providing a basis for subsequent inspections, renovation, and resource dispatch.